What's the purpose of the BackerKit survey?
We use these surveys for primarily two reasons:
To collect shipping addresses for all our backers in order to know where to send their pledge rewards. To provide backers with the ability to select the add on items we’re featuring for this campaign.
Last updated: November 12, 2020 00:03
How long will I have to complete my survey?
Our goal is to get as many surveys completed as possible, so we give around 2 weeks to allow everyone proper time.
Last updated: November 12, 2020 00:04
Who can I talk to if I have questions, requests, or issues with my order?
If you have questions about your order please go to the main page of our Kickstarter, click “NekoRaveWolf” in the “Created By” section located to the right of the main image at the top of the page, and then click the blue “Contact Me” button to send us a direct message. Always direct message us here on the Kickstarter. We can’t open your order or details from the comments sections and can’t perform customer service on social media.
Last updated: November 12, 2020 00:06
When will my order arrive?
Once the surveys are complete and we lock orders for the Add On items it will take 4-8 weeks to have the products ready. Once the products arrive here with us it will take 1-2 weeks to ship everything out. As you may have seen, the USPS has been running very slowly right now, so we can’t account for that completely. Once shipped, U.S. orders are typically taking 1-2 weeks to arrive while international orders have been taking 4-8 weeks.
Last updated: November 12, 2020 00:07
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.